TERMS AND CONDITIONS
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
We do not hold a large amount of stock and do NOT operate a live stock system. The items that do not show a stock status are items we can sell as a retailer for those manufacturers. It does not mean we have it in our warehouse ready to ship, and it is better to assume we do not have it in stock when ordering from us. This enables us to keep our costs down and our discounts high. We usually order from our suppliers on Mondays in order that we can dispatch orders to customers that are waiting for re-supplies on Thursday or Friday of the same week.
We work hard with our suppliers try and ensure we only advertise items that they have in stock, however there may be periods when items are temporarily unavailable. If you order an item that is not available we will contact you to arrange either a part refund or a store credit.
Postage costs are based on the total weight of your order and will be automatically calculated by the shopping cart. Parcels weighing up to 2kg are sent by Royal Mail, with anything over this weight being shipped by courier (usually My Hermes or UK Mail).
Where possible we aim to dispatch all orders within 10 working days of payment clearing (subject to the stock arriving in our warehouse - see above) and your order should arrive within 3 working days of dispatch in the UK (please allow 14 days outside of the UK) , however you should allow up to 28 days for delivery. In the unlikely event of your shipment not arriving with 28 days, please contact us and we will arrange a replacement or refund.
Please ensure that your address details are complete and up to date as failure to do so may result in delay of shipment. We will not accept any responsibility for lost items should you provide us with incomplete or incorrect information.
At the moment we accept payment by:
- Debit or Credit Card
PayPal to email@example.com
Cheque or Postal Order made payable to Mr R Turner
IBAN bank transfer. This may incur an additional fee. Please contact us for details.
If you pay by cheque your order will not be dispatched until the funds have cleared in to our account.
We do not store credit card details nor do we share customer details with any 3rd parties. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
CANCELLATION, RETURNS & REFUNDS
Please check all items for damage upon delivery.
You may cancel your order and return any items within 60 days of receipt and receive a full refund. If you wish to return a product please let us know in writing (such as by email) as soon as possible.
If the product is faulty we will pay for it to be returned to us and you may choose to have either a replacement (subject to availability), refund (to your card or PayPal account) or store credit.
If the item is not faulty you will be responsible for paying the cost of returning the product to us. Products that are not faulty must be returned in a saleable condition. Payments will be refunded within 5 working days of the items being received at our warehouse address. We suggest you use a "signed for" service when returning items.
If you are unhappy with the way we handle any disputes that may occur from your use of our services please refer to the following website: http://ec.europa.eu/consumers/odr/. Please note that we are required by law to display this link but are not bound to accept any resolutions imposed by or through your use of that system.
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
USE OF WEBSITE
This website may be used for your own private purposes and in accordance with these terms and conditions. You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
LINKS TO AND FROM OTHER WEBSITES
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of clause (a) you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date. All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
EXCLUSION OF LIABILITY
We do not accept liability for any loss or damage that you suffer as a result of using this website. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
REGISTERED OFFICE: 1 David Chalmers Close, Woodston, Peterborough, PE2 9ES
WAREHOUSE AND RETURNS: 1379 Lincoln Road, Werrington, Peterborough, PE4 6LT
07708 112606 (Monday to Friday 0900 - 1630). firstname.lastname@example.org
Please note we do not currently have a ‘shop’ premises and that visitors are entertained strictly by appointment.